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FAQS

Your Questions,

Our Answers

Find clear answers about 

our products, services, ordering process, support, 

and everything you need to know about ESG.


Frequently asked questions

Here are some common questions about our company.

We provide a wide range of medical devices and medical supplies for clinics and medical centers, offering high-quality products from trusted brands.

Yes. We are committed to supplying genuine medical devices and supplies that meet approved quality standards and are sourced from trusted manufacturers and suppliers.

We primarily serve plastic surgeons, medical centers, and clinics.

4. Do you rent devices?5. Do you provide installation and commissioning services?6. Do you offer maintenance and technical support?7. Do your medical devices come with a warranty?8. Can I order products from outside Cairo?9. How long does delivery take?

4. Do you rent devices?

Yes, we rent medical devices as well as sell them, depending on the doctor's need.

5. Do you provide installation and commissioning services?

Yes, we provide installation and commissioning services to the devices we sell and rent.

6. Do you offer maintenance and technical support?

Yes, ESG offers maintenance and technical support.

7. Do your medical devices come with a warranty?

Yes. All our medical devices include a one-year warranty.

8. Can I order products from outside Cairo?

Yes. We serve customers across Egypt and have branches in Cairo, Alexandria, Assiut, and Sohag to provide faster and more efficient service.

9. How long does delivery take?

We offer same-day delivery within Cairo, Alexandria, Assiut, and Sohag. Delivery to all other governorates typically takes 24–48 hours.

Still Have Questions?

Explore more frequently asked questions about ESG , availability, and support.

You can contact us by phone, email, or through the contact form on our website. Our sales team will prepare a quotation based on your specific requirements.

We accept cash payments as well as installment payment options.

You can reach us by call us on +2 01063655744 or +2 01005288116, or message us on WhatsApp at +2 01011780087, by email, or by visiting any of our offices in Cairo, Alexandria, Assiut, or Sohag.